FOR RESELLERS ONLY: If you are the end user and are looking to return product please contact the dealer or vendor you purchased from.
QUANTUM SPHERE RETURN POLICY: Written requests for an RA must be made within 30 days of receipt of delivery. Returns are subject to a restocking fee of 10% for ’Change Of Mind’ purchases and non-stocked custom orders are not eligible for return. It is the customers responsibility to return freight back for ‘’Change Of Mind purchases at your own expense using your own courier’’.
All Returns require an authorisation number. The assigned RA Number must be clearly marked on the shipping carton or it will be refused at our dock.
To submit a Return Authorisation (RA) request, please complete the following form. Incomplete forms will not be accepted. Please attach images of any damage using the ‘Attachments’ button below.
A response will be issued within 2 business days via email following the submission of this completed form. For status or questions please email firstname.lastname@example.org or contact our Customer Service team at 1300 571 188.